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Richmond Hotel
Richmond Hotel

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Richmond Club


■Richmond Club

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■Welcome to Richmond Club

Join Richmond Club and start enjoying all the exclusive rewards and benefits.Richmond Hotels have developed this special reward program to recognize our loyal guests by offering exclusive benifits and redeemable hotel reward points.

●Member Privilages

Program Overview

  • Earn points up to 10% of your room charge
    • You will earn 100 rewards points for every 1,000 yen spent on room charge when you make a reservation via our official website or telephoneFor a reservation through other websites and travel agencies, you will earn 300 points for every night of stay at Richmond Hotel. 
  • Late Check-out
    • Members are able to check-out by 12:00pm. In the case of different check-out time with a staying plan, it has priority over members’. In addition, parking lot charge is different each Richmond Hotel. Ask each hotel that you have reservation at.
  • Redeem Your Points for a Reward Certificate
    • Once you earn 5,000 points, you can exchange them to a 5,000 yen reward certificate which you can use at Richmond Hotels. Reward Certificate(s) are not valid towards parking and other fees. 
  • Get 10% Discount at Restaurants of Royal Group
    • Show your Richmond Club member’s card to get a discount of 10% at Royal group restaurant.  Check restaurants that you could get 10% off!

               1. Direct Management restaurants of Richmond Hotels
               2. Royal Host 
               3. Royal Airport restaurants 
               4. INEYA 
               5. Sizzler 

  • Book Online and Save
    • Richmond Club members have exclusive access to Members-Only reservation page on our website at the guaranteed lowest rate. 
  • Online Reservation Privilege
    • Members are eligible to make their reservations one month ahead of non-members.
  • Telephone Reservation Discont
    • Members (also corporate members) are eligible to call "Member phone reservation" and make reservations at a discounted via telephone.
  • Quick check-in
    • Check-in is as easy as presenting your member's card and signing your name on a registration card.

A common privilege of all Richmond hotels is fully used when becoming a member.It is a club that appeared to use Riochmond hotels in 'It is more profitable, and more convenient'. The member card is issued at once. We will serve the point from staying to join.

Become a member

  • Join Richmond Club

Applications forms are available at the front desk at all Richmond Hotels.Enrolling is as easy as simply filling out an application form upon your arrival, during your stay, or as you check out. We will issue your membership card on the spot and start earning reward points from your initial stay.Sign-up fee 500 Yen, No annual feeFor a faster process, click the link below to download and print out an Application form. Please present the complete form upon your next visit.

※Download Application Form

・Corporate Membership

Click below to download and print out an application form. Please bring, mail or fax the complete form to any of our hotels.No sign up fee, No annual fee

To receive

- Discount rate may vary based upon destination, seasonality and day of the week and subject to change. Please contact us to confirm the rate.

※Download a Corporate Membership Aplication Form

  • How It Works
    • How to Redeem Your Points
      • You need a minimum of 5,000 points to redeem your reward points.Every point equals one yen. The reward points can be used by 100 points.Reward points can be used toward your room charge only. Points are not redeemable for the third person's stay.Points can be redeemed upon check-in ONLY. Points cannot be used for upgrading the room or any additional charges.Should you cancel your future stay that is paid with your reward points, there may be up to 100 points of process fee per night.Points expirationIf the card is inactive for over two years from your last stay, all points will expire.Quick Check-InYou can check-in by simply presenting your membership card and printing your name on the reservation guest registration form. Your membership card is used as your room key.
    • Reward Certificates (issued prior to 2007)
      • Please note that all these rewatrd certificates have expired and can’t be reissued.
    • Lost or damanged membership card
      • If you loose or damage your membership card, please contact the nearest Richmond Hotel or any of our network hotels. There will be no reissue fee. Richmond Hotel is not responsible for any loss suffered in as a result of your use, loss or damage of membership cards.

Terms and Conditions

Richmond Club Membership Terms and Conditions

1. Name

  • The name of this membership organization is “Richmond club.” and is organized and operated by the management of RNT Hotels Co., Ltd. and "Richmond hotels" along with “Network Hotels.”

2. Membership

  • After accepting our basic rules, members are individuals that have passed our three admissions.
  • An applicant, who wishes to become a member, must complete and submit an application form at the front desk of Richmond Hotel or our Network Hotels. We will provide with Membership card (hereafter Membership card, membership card or card.)

3. Usage of the membership card and reward points

  • Your membership card can is also be used as your room key. (exceptions on at some hotels)Your reward points will be added upon check- in when you complete the payment with the check-in machine. Your room number will be printed on your membership card at the same time.If you fail to bring Membership card, points will not be added to your account.Your membership, membership card, and point balance can NOT be transferred, lent, or sold to others.Alternation, Duplication, Illegal card usage will result in termination of your membership and loss of all points.Points will be added from your initial stay, however the membership rate will be applied from your following stay.If the card is inactive for over two years from your last stay, all points will expire.You may apply for and receive only one membership card and one name per card is allowed.

4. Membership Privilege

  • Present your membership card for all the available privileges. For more details, please see flyers at hotel front desk or on our official web site.

5. Loss or Cancellation of membership

  • RNT hotels co., ltd. reserves the right to cancel any Richmond Club membership and revoke any and all unredeemed Richmond Club reward points collected by any member for reasons that include, but are not limited to:Violation of these Terms and Conditions.Misrepresentation of any information or any misuse of this Program.Violation of any national or local law or regulation in connection with the use of membership privileges.Failure to pay for hotel chargesCommission of fraud or abuse involving any portion of this ProgramMore than one active account per memberPhysical, verbal, or written abuse of hotel or RNT Hotels Co., Ltd personnelAction, in any other way, to the detriment of the Program or any of its alliancesAll as may be determined by RNT Hotels Co., Ltd in its sole discretion.

6. Change in Registration Information

  • The cardholder shall be responsible for advising Richmond Hotels of any change of their details including name, address, and contact details.

7. Lost or Stolen Membership Card

  • When your card is lost or stolen, please report to the nearest Richmond Hotel or our network hotels. There will be no reissue fee, but points accumulated will be lost.

8. Handling of Individual Information

  • Collection, possession, and use of individual information
  • The member needs to accept the three usage of your personal information below. 
  • This is for Richmond Hotels and Network hotels to serve you and also for our operation.
  • Information written in our form: Full name, age, sex, date of birth, main address, main phone number and other descriptions.
  • Situation concerning member's reservation
  • Past reservation history and accumulated points at Richmond Hotels and Network hotels.
  • Usage of personal information
  • Richmond Hotels and Network Hotels will use your individual information for the following purposes
  • Hotel operation and to provide our service
  • Member’s reservation and matters related to check-ins
  • Report and guidance to serve you better
  • Notify offers and promotions (We will terminate this service immediately upon request)
  • Marketing purpose and for product development
  • We might hire a sub contract company to help our operation. In situations like this, we will share your information, but your privacy will be secured.
  • Individual information provided to third party
  • Our privacy policy prohibits us from sharing any of information you provide to us with an individual other than the member himself or a third party. Exceptions to this rule includes and not limited to;
  • Consent from the member directly.
  • Under the law, request from government and municipal office or the statutory board.By request from police on an investigation.
  • To protect ones life, body, or property.
  • Disclosure, Correction, and Deletion of individual information.
  • Members have right to request Richmond Hotels and Network hotels to disclose one’s personal information. If modifications are necessary, we will correct them accordingly and immediately.

9. Changes in Terms and Conditions

  • RNT Hotels Co., Ltd. reserves the right to change, limit, modify or cancel Program Terms and Conditions (including the number of Richmond Club reward points issued for a qualifying stay), regulations, benefits, conditions of participation and rewards in whole or part at any time, even though changes may affect the value of points or rewards already accumulated. You will be bound by any such changes. Any such changes will be shown in these Terms and Conditions on the www.richmondhotel.jp web site and will be effective immediately unless stated otherwise.

Termination of Richmond ClubRichmond Club may terminate its service after an announcement on our official web site.September, 2007